{"id":5013,"date":"2025-01-17T13:09:16","date_gmt":"2025-01-17T05:09:16","guid":{"rendered":"https:\/\/www.ce.com.hk\/?page_id=5013"},"modified":"2025-01-17T13:11:53","modified_gmt":"2025-01-17T05:11:53","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/www.ce.com.hk\/index.php\/frequent-questions\/","title":{"rendered":"Frequent Questions"},"content":{"rendered":"\n<p class=\"has-text-align-center has-x-large-font-size\"><strong>Frequent Questions<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Retractable Headst<\/strong><\/p>\n\n\n<style>#sp-ea-5002 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-5002.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-5002.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-5002.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-5002.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-5002.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1737082992\"><div id=\"sp-ea-5002\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50020\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50020\" aria-controls=\"collapse50020\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Issue: Cannot Pair with Mobile Phone<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse50020\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50020\"> <div class=\"ea-body\"><ul><li>Ensure your headset is powered on and fully charged.<\/li><li>Ensure the Bluetooth setting is activated on your phone.<\/li><li>Ensure the headset is in pairing mode (the LED should flash blue and red).<\/li><li>Ensure the headset is within range of your phone.<\/li><\/ul><p><em>If the above steps do not solve the problem, please turn off the headset, recharge it, and then try again.<\/em><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50021\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50021\" aria-controls=\"collapse50021\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Issue: Cannot Hear Sound in Headset<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse50021\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50021\"> <div class=\"ea-body\"><ul><li>Ensure your headset is powered on and fully charged.<\/li><li>Ensure your headset is paired and connected with your phone.<\/li><li>Ensure the conversation is not transferred to your phone.<\/li><li>Ensure the volume level is high enough.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50022\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50022\" aria-controls=\"collapse50022\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Issue: Cannot Turn Off the Headset<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse50022\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50022\"> <div class=\"ea-body\"><p>Please press and hold the MFB (Multi-Function Button) for a longer time. If this does not work, please recharge the headset for 2-3 seconds, then disconnect the charger. The headset should now turn off.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50023\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50023\" aria-controls=\"collapse50023\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Issue: Cannot Turn On the Headset<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse50023\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50023\"> <div class=\"ea-body\"><p>Ensure your headset is fully charged. If it is not, please charge the headset for 1-1.5 hours, and then try turning it on again.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50024\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50024\" aria-controls=\"collapse50024\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Issue: Phone Cannot Auto-Reconnect with Headset<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse50024\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50024\"> <div class=\"ea-body\"><ul><li>Manually connect the headset from your phone.<\/li><li>Turn off the phone and then turn it on again.<\/li><li>Turn off the headset and then turn it on again.<\/li><\/ul><p><em>If the above steps do not solve the problem, turn off the headset and reset it, then pair the headset again.<\/em><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50025\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50025\" aria-controls=\"collapse50025\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Issue: \"Beep\" Sound During Call<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse50025\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50025\"> <div class=\"ea-body\"><p><em>Low battery alert\u2014please charge your headset.<\/em><\/p><div><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-50026\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse50026\" aria-controls=\"collapse50026\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Issue: Noise During Call<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse50026\" data-parent=\"#sp-ea-5002\" role=\"region\" aria-labelledby=\"ea-header-50026\"> <div class=\"ea-body\"><p><em>There is an obstruction between the headset and your mobile device. Please remove the obstruction, or place your phone on a table instead of holding it.<\/em><\/p><div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequent Questions Retractable Headst<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5013","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/pages\/5013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/comments?post=5013"}],"version-history":[{"count":3,"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/pages\/5013\/revisions"}],"predecessor-version":[{"id":5019,"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/pages\/5013\/revisions\/5019"}],"wp:attachment":[{"href":"https:\/\/www.ce.com.hk\/index.php\/wp-json\/wp\/v2\/media?parent=5013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}